Privacy Policy

Last updated: 4 September 2026

Industry Onsite Testing Pty Ltd (ABN 67 689 481 463), trading as Onsite Testing, respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or engage our workplace testing services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Information We Collect
The types of personal information we may collect depend on how you interact with us and may include:

• Your name
• Business or organisation name
• Telephone number
• Email address
• Workplace or business address
• Details provided through enquiry, booking or quote request forms
• Information relating to the services you request
• Communications between you and Onsite Testing

When delivering audiometric testing or other workplace health-related services, we may also collect information relating to an individual’s health or testing results where this is reasonably necessary to provide the requested service.

Health information is considered sensitive information under Australian privacy law and is handled with additional care.

How We Collect Personal Information

We may collect personal information when you:

• Submit an enquiry or quote request through our website
• Contact us by telephone or email
• Book or participate in one of our workplace testing services
• Provide information to our team in connection with your workplace
• Communicate with us as an employer, employee, contractor or representative of an organisation
• Browse or interact with our website

Where practical, we collect personal information directly from the individual concerned. In some circumstances, information may be provided by an employer, workplace representative or another authorised party.

How We Use Personal Information

We may use personal information to:

• Respond to enquiries
• Prepare quotations
• Arrange appointments and workplace testing
• Deliver audiometric testing, workplace noise assessments and respirator face fit testing
• Provide reports, records and other service documentation
• Communicate with clients and workers
• Maintain appropriate business and testing records
• Improve our services and website
• Meet legal, regulatory and workplace health and safety requirements
• Manage our business operations

We will not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services, including to:

• The individual concerned
• An employer or authorised workplace representative, where appropriate and authorised
• Professional advisers and service providers assisting our business
• Website, hosting, email, IT and data-storage providers
• Government, regulatory or legal authorities where required by law
• We do not sell personal information to third parties.

Where testing information contains confidential or health-related information, we take reasonable steps to ensure it is only disclosed to appropriate and authorised recipients.

Google Analytics

Our website may use Google Analytics 4 (GA4) to help us understand how visitors use the website and improve its performance, content and user experience.

Google Analytics may collect information such as:

• Pages visited
• Time spent on the website
• General geographic location
• Browser and device information
• Referral sources
• Website interactions and session information

Google states that its standard Analytics implementation collects information including user and session statistics, approximate location, and browser and device information.

Google Analytics may use first-party cookies such as _ga and _ga_<container-id> to distinguish users and maintain session information.

Information collected through Google Analytics is processed in accordance with Google’s own privacy and data-handling practices.

Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and support analytics.

Cookies are small files stored on your device when you visit a website. They may be used for purposes including:

• Maintaining website functionality
• Remembering preferences
• Measuring website traffic
• Understanding how visitors interact with pages
• Improving website performance and usability

Google Analytics uses first-party cookies to help measure website interactions and distinguish users and sessions.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how certain parts of the website function.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically or in secure business systems used by Onsite Testing and our authorised service providers.

While we take reasonable precautions to protect information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Overseas Disclosure

Some third-party technology and service providers used by Onsite Testing, including providers of website analytics, hosting, email or cloud-based systems, may store or process information outside Australia.

For example, Google operates technology infrastructure internationally. The location in which information is processed may vary depending on the service and provider.

Where appropriate, we take reasonable steps when selecting service providers and handling personal information in accordance with applicable Australian privacy requirements.

Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to personal information.

Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us.

We will review your concern and aim to respond within a reasonable timeframe.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites

Our website may contain links to third-party websites.

Onsite Testing is not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

The most current version will be published on this website with the date of the latest update.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related complaint, please contact:

Industry Onsite Testing Pty Ltd
Trading as Onsite Testing
ABN 67 689 481 463

Head Office: 9 Darling Street East, Woodend QLD 4305
Postal Address: PO Box 607, Ipswich QLD 4305
Phone: 07 3282 7082
Email: enquire@onsitetesting.com.au